Returns & refund policy
Last updated: August 4, 2026
We want the order to match what was approved. Because decorated merchandise is made specifically for the customer, custom items have different return rules from ordinary retail goods.
Wrong, damaged, or defective orders
Contact support@printbere.com within 7 days after delivery or pickup if PrintBere produced the wrong item, the decoration is materially defective, or the order arrived damaged. Include the order number, a description, and clear photos. After review, we may repair, remake, replace, credit, or refund the affected item as appropriate.
Custom and decorated items
Decorated or personalized items are not returnable for a change of mind, an incorrect size selection, an error in customer-supplied content, or normal differences between a screen preview and physical materials. This does not limit remedies for an item PrintBere produced incorrectly or a product that is defective.
Blank, undecorated items
Contact us within 14 days before returning a blank item. Eligible blanks must be unused, unwashed, unaltered, and in resalable condition. Return authorization is required. Original and return shipping are not refundable unless the return is due to our error.
Changes and cancellations
Contact us as soon as possible. We can cancel or change an order only before purchasing, printing, cutting, or other production work has begun. Work and materials already committed may still be due.
Refund timing
Approved refunds are recorded against the order and returned through the method used to settle it, or applied as an account adjustment when the order has not yet been paid. Financial institutions may take additional time to post a refund.