Shipping & pickup policy

Production timing

Production begins after the order, artwork, quantities, and any required approvals are complete. Business days exclude weekends and holidays. Artwork questions, unavailable blanks, or changes requested after ordering can move the estimated date.

Shipping

Available services and estimated delivery dates are shown before the order is placed. Carrier transit times are estimates rather than guarantees unless the selected service expressly says otherwise.

We will send tracking information when it is available. Large orders may ship in more than one package.

Local pickup

Local pickup is available in Kettering, Ohio. Please wait until we tell you the order is ready; the ready notice will include the pickup address and instructions.

Address problems, delays, and damage

Customers are responsible for providing a complete delivery address. Contact us immediately if an address needs to change; once a carrier has the package, rerouting may be unavailable or may add a fee.

If a package arrives damaged, is missing items, or appears lost, email support@printbere.com with the order number and photos when applicable so we can investigate with the carrier.